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Professional Certificate in CX

Strategic Thinking, Analysis & Business Planning.

Leadership in the age of GenAI
Professional Experience
As Senior Venue Manager at Misk City, I oversee the full journey of our venues from strategic calendar planning and client relations to ensuring each space is ready to deliver an exceptional experience.
Led customer success initiatives with a focus on client satisfaction, retention, and long-term relationship management. Worked closely with cross-functional teams to enhance the customer journey, improve service delivery, and maximize client value. Focused on strengthening customer engagement, identifying growth opportunities, and aligning customer needs with business objectives to drive sustainable success.


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